Terms of Service — Aerobee

1. Your agreement with Aerobee

These Terms of Service apply to your use of aerobee.ai, winroom.aerobee.ai, hydrobase.aerobee.ai, and their associated services. “Aerobee”, “we”, and “us” refer to the provider of these services, contactable at suhaneshivam82@gmail.com. By creating an account or using the services, you agree to these terms. If you act for an organization, you must have authority to bind it; otherwise, do not use the services on its behalf.

You must be an adult with legal capacity to enter this agreement. A separately signed agreement or order form takes precedence where it expressly conflicts with these terms. Nothing here limits rights that applicable law does not allow us to exclude.

2. Products and shared accounts

Aerobee provides shared authentication, workspace administration, invitations, product access, and billing features. Winroom provides sales assistance, including supported call, meeting, calendar, and CRM workflows. Hydrobase provides business research, monitoring, enrichment, and sales signals. Availability depends on your plan, enabled integrations, and product configuration.

A single identity may access multiple products and workspaces, but signing in does not grant every product or role. Workspace administrators control memberships and permissions. You are responsible for accurate account information, safeguarding credentials, and promptly reporting unauthorized use. Do not share individual credentials or access another workspace without permission.

3. Your information and permissions

You retain your rights in information you submit or connect. You grant us the limited rights needed to host, process, transmit, and display that information to provide, secure, and support the services as described in the Privacy Policy and your instructions. This does not transfer ownership of your customer data to Aerobee.

You must have the rights and lawful basis needed to upload contacts, connect systems, collect information, and instruct processing. Obtain required notices and consent for call recording, transcription, meeting participation, and outreach. Administrators are responsible for managing access and communicating relevant workspace practices to members.

4. Acceptable use

Do not use the services for unlawful surveillance, unsolicited or prohibited messaging, fraud, infringement, harassment, or unauthorized collection of personal information. Do not bypass access controls, probe or disrupt systems without authorization, introduce malicious code, or misrepresent your identity. Respect third-party platform terms, access restrictions, and applicable communications and privacy laws.

Do not upload highly sensitive personal information that is unnecessary for the supported business purpose. You must not use the services to make unlawful discriminatory decisions or treat sales research as an authoritative assessment of a person’s eligibility for employment, credit, housing, or similar consequential opportunities.

Winroom workspace coaching and learning

Winroom includes live coaching and aggregate learning from eligible phone calls by default for new workspaces governed by these terms. Workspace administrators can disable coaching or learning in Aerobee → Winroom settings. No separate routine learning opt-in is required from each rep under this workspace policy. Existing explicit individual opt-outs are preserved, and existing workspaces must adopt the updated policy before their earlier learning permissions expand.

Subject to applicable law, participant permissions, and workspace settings, you authorize Aerobee to process eligible workspace call data to provide coaching and derive aggregate sales-strategy statistics used to improve coaching across workspaces. We do not disclose source calls, recordings, transcripts, prompts, identities, or customer details to other workspaces through this feature. This authorization does not cover generalized AI model training or retroactive use of previously excluded recordings. Google API data and video-meeting transcripts are excluded from shared learning.

You must have authority to act for the workspace and provide required participant notices and permissions. Accepting these terms does not provide consent on behalf of another person where separate consent is required by applicable law. Turning learning off stops future contributions and removes attributable evidence from future aggregation. See the Privacy Policy for processing, diagnostics, retention, and deletion details. Learning statistics are observational evidence and do not guarantee sales results.

5. AI outputs and research

6. Connected services

Connecting Google Calendar, a CRM, a meeting service, or another provider authorizes the operations described by that connection and the permissions you grant. Third-party services are governed by their own terms and availability. You can disconnect supported integrations or revoke permission with the provider. Disconnection does not undo completed actions or delete copies already held by another service.

We may change an integration if a provider changes its API, policies, or access. We are not responsible for a third party’s independent conduct, but remain responsible for our own obligations under applicable law.

7. Plans, charges, and cancellations

Applicable prices, billing intervals, usage charges, credits, and renewal conditions are those shown when you purchase or in your order form. Paid access may depend on successful payment. You are responsible for applicable taxes and authorized workspace usage. We will communicate material pricing changes before they apply to future purchases or renewals as required.

Cancel or change paid service using the available billing controls or by contacting support. Cancellation does not automatically delete a workspace or reverse charges already incurred. Refunds, unused credits, and prepaid service are handled under the terms disclosed at purchase and applicable law; these terms do not remove mandatory refund rights.

8. Service ownership

Aerobee and its licensors retain rights in the software, branding, and other service materials, excluding your data and third-party materials. We grant you permission to use the service during your authorized access, subject to these terms. Do not copy, resell, or misuse the service or branding beyond permissions granted by us or applicable law.

9. Suspension and termination

You may stop using the services and request account or workspace deletion. We may suspend or end access for material violations, nonpayment, legal requirements, or a credible threat to service security. Where practicable, we will provide notice and an opportunity to resolve the issue; urgent action may be necessary.

Access may also end when your workspace administrator removes you. Where available and lawful, request an export before termination. Retention and deletion after termination follow the Privacy Policy and applicable obligations. Provisions concerning accrued payments, ownership, liability, and disputes survive as necessary.

10. Availability and warranties

We aim to operate reliable services, but do not promise uninterrupted or error-free operation. Except for express commitments in a separate agreement and warranties required by law, services are provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Maintain appropriate copies of critical business records.

11. Liability

To the extent permitted by law, neither party is liable under these terms for indirect or consequential losses, lost profits, or lost business opportunities. Aerobee’s aggregate liability arising out of the services is limited to the fees paid by the relevant customer for the services during the twelve months preceding the event giving rise to the claim.

These exclusions and limits do not apply where prohibited by applicable law, including liability that cannot lawfully be excluded for fraud, intentional misconduct, or other protected rights. A separately signed agreement may provide different limits.

12. Questions, disputes, and changes

Please contact us first with a description of a dispute so we can try to resolve it. These terms do not require mandatory arbitration or waive access to a court or regulator where applicable law provides it. Applicable law and jurisdiction are determined under the relevant legal rules unless a separate signed agreement specifies them.

We may update these terms as the services change. We will publish the updated date and provide notice of material changes where required. Changes do not retroactively remove accrued rights. If you do not accept changes, stop using the affected service and contact us about closure.

Support and legal enquiries: suhaneshivam82@gmail.com.